IMG-LOGO

Frequently Asked Questions

Registration

You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
No. Registration on eKisans.com is absolutely free.
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Each email address and contact phone number can only be associated with one eKisan account.
Yes, you can add multiple delivery addresses in your eKisan account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Each email address and phone number can be associated with one eKisan account only.
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
Yes, you can place orders for multiple cities.

Account Related

You can register by clicking on My Account is the section you reach after you log in at eKisans.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
Credit notes reflect the amount of money which you have pending in your eKisan account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

Payment

You can pay for your order on eKisans.com using the following modes of payment, a. Cash on delivery b. Credit and debit cards (VISA / Mastercard / Rupay)
There is no VAT. However, GST will be applicable as per Government Regulizations.
Yes it is absolutely safe to use your card on eKisans.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your eKisan account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
The eKisan Wallet is a pre-paid credit account that is associated with your eKisan account. This prepaid account allows you to pay a lump sum amount once to eKisan and then shop multiple times without having to pay each time.

Product Related

By clicking on every item you will be provided with information, from which farmer we have collected that item.
Yes you can review and rate the product and the farmer, so that we can work to achieve the best quality of product.
We are providing the facility of know your farmers and how to grow so that You can see that how and by whom the product is growing.
The products are naturally grown without using pesticides or chemical fertilizers. All the products may not be organic certified.
We do farming in our own registered farmer’s land to produce non-toxic vegetables and fruits. We assure that we distribute fresh and quality vegetables. We reap and distribute on the same day.
We take care of your health by distributing pure and fresh vegetables. Since, We don't go for any storage, we are not using any presevatives like the imported vegetables from other states. We deliver, fresh and healthy vegetables from our own registered farmer’s farm for lesser price than the market price.
Our farmers are not getting the deserved price or value for their hardwork. That's why we are coming into the online distribution of vegetables.

Delivery Related

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit 5% of your order value to your eKisan account.
Fresh fruits and vegetables are hand-picked and hand cleaned. We ensure hygienic and careful handling of all our products.
Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 10% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg eKisan Innovation pineapple), you will still be charged a maximum of Rs. 110. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.
In case of a delay, our customer support team will keep you updated about your delivery. Additionally 5% of the order value will be credited to your eKisan account which can be used in your next order.

Order Related

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible
The only way you can check the status of your order is by contacting our customer support team.
You will receive an email as well as an sms about unavailable items before the delivery of your order.
We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order. Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

Customer Related

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm. They can be reached at 09414037278 or via email at customerservice@eKisans.com
Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.
Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with eKisan. Do write to us at customerservice@eKisans.com in case of positive or negative feedback.
If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Others

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.
The amount will be refunded to your eKisans.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue.
Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at ceo@eKisan.com to know more.
If you are unable to find a product or brand that you would like to shop for, please write to us at customerservice@eKisans.com and we will try our best to make the product available to you.

Subscribe Newsletter.

Get e-mail updates about our latest shop and special offers.